Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account. This can also happen if you delete your email account.įor security reasons, we are not able to change the email address on your account (see below). This happens sometimes when you change jobs and aren't using your work email anymore. You may no longer have access to the email address associated with your account. If you're using the password reset form, but not receiving the emails, please see Not receiving confirmation emails or password reset emails.
You are not receiving password reset emails and no longer have access to the original email address you used to access Trello, you may not be able to recover your account if you forget your password. If you change jobs, graduate from college, etc. NOTE: If your account was created via Google log-in, you will also be able to recover your Trello account by logging in via your Google account.īecause these are the only two methods to verify your account, it is critically important that you keep your email address up to date. You own the email address associated with your account and can recover your password at. You know the email (or username) and password of your account and can log in at. We have only two ways to verify that you are the owner of your account: We'll address each scenario individually. However, sometimes things can get a bit complicated. Using the above link should take care of most cases where you can't access your account. If your email address is not associated with an existing Trello account, we'll let you know after you submit the form.
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